Customer Experience Executive

Job Title: Customer Experience Executive Company: RentoMojo Location: bengaluru, Karnataka, India(On-site) Reports To: Supervisor/TL Customer Experience About The Role • Handling customer queries (Outbound calls). • Handling customers queries (Chat support). • Reminding / connecting with customers to collect invoice due amount. • Coordinating with internal departments to prioritize resolution of customer queries. • Handling social media escalations. • Reaching out to detractors to understand their concerns. • Supporting to enhance overall NPS/C-Sat. • Responding to customers reaching out via email. Preferred Qualifications • Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (in any field). • Punctual and motivated. • Excellent verbal and written communications skills. • English & Hindi fluency required (at least Upper-Intermediate level). • Freshers and experienced candidates can apply (Experience will be preferred over freshers). Skills Communications, customer experience,