We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.
Responsibilities:
• You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Professionally manage relationships with a portfolio of assigned accounts
• Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies
• Build a plan to maximize revenue, and customer satisfaction within your accounts
• Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products
• Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc.
• Experience selling to VP or C level executives in companies
• 4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution
based selling experience
• Experience in driving expanded usage in existing customers
• Track record of success selling into Mid Market and Enterprise companies
• Experience managing and closing complex sales-cycles using solution selling techniques
• Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
• Proven track record of consistent account growth and quota achievement
• Thorough understanding/experience in related technology in the EX/ITSM space
• Experience with account portfolio planning, management, and prioritization
• Strong project management capability and ability to multitask
• High attention to detail and willingness to get “in the weeds” to fix a problem
• Knowledge of customer success best practices
• Experience driving client adoption of technology or software product
• Skilled in virtual presentations, online web demos, remote sales processes
• Strong interpersonal skills, ability to convey and relate ideas to others
• Vibrant and energetic attitude, willingness to perform and get things done
• Bachelor’s Degree/Master’s degree preferred
• A technical background is a plus
• Flexibility to work in the NA shift (night shift)
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.