Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking a solution-oriented Team Lead for its Sourcing Department. This role involves leading a team of Sourcing Specialists and Coordinators to resolve the company's most complex manufacturing challenges, while also driving customer-first resolutions for its most complex projects. The Team Lead will provide hands-on leadership, coaching, and support to ensure efficient order placement, high-quality customer outcomes, and adherence to key performance metrics.
This role combines people leadership with: technical problem-solving; customer and supplier negotiations; and strategic problem-solving within a rapidly growing department. The ideal candidate is a leader who is comfortable guiding others while balancing their own high-risk orders.
Day to Day:
- Lead a team of sourcing professionals throughout the order recovery process and provide coaching, direction, and real-time guidance as appropriate.
- Serve as a subject matter expert for advanced recovery strategies, supplier and customer negotiations, and provide support to overcome complex sourcing challenges.
- Prioritize escalations and redistribute your team’s workload as needed to achieve the team’s overall KPIs
- Maintain strong cross-functional relationships with internal teams (Design Engineers, Manual Quoting Team, Sales, etc.) to coordinate recovery plans
- Independently manage your queue of high-risk / high-visibility escalations
Skills:
- Capable of providing clear direction, feedback, and organized escalation summaries (communicated both verbally and in writing) for your team members and internal and external customers
- Advanced problem-solving and decision-making skills, particularly in high-pressure or time-sensitive situations
- Strong organizational and time management skills with the ability to triage and prioritize multiple simultaneous escalations
- Comfortable working independently while staying responsive and available to team members
- Proficiency with the Google Workspace (Docs and Sheets) or their Microsoft equivalents
- Familiarity with Salesforce, Looker, and any CAD software is a plus
Qualifications:
- Bachelor's degree in Business, Supply Chain, Commerce, or a related field preferred
- 3+ years of client-facing and vendor-facing experience, preferably in the manufacturing space
- 2+ years of team leadership or mentoring experience, ideally in an operations, sourcing, or customer-facing environment
- Demonstrated success managing escalated or complex workplace situations with clear communication and strong follow-through
The estimated base salary range for new hires into this role is $73,000- $89,000 annually depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
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