Roles & Responsibilities:
● Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals
● Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth.
● Provide the management team with actionable insights consistently by processing data & analysing them after removing outliers & inconsistencies.
● Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals
● Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies
● Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles
● Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels.
● Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact
● 6+ years of relevant work experience
●Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.), data transformation and processing
● Must be willing to operate in a US shift to support in-field reps in their designated time zone.
● MBA from a top-tier college or a Bachelor’s degree from a top-tier university with relevant work experience
● Strong data background with skills to effectively collect, analyze, interpret, and leverage data to drive decision-making
● Track record of developing and managing complex data projects with multiple stakeholders successfully
● Ability to work on data and make key choices based on the business context
● Work experience in the Software and SaaS industries is a plus
● Passion for technology and for pushing new concepts, products, and services
● Strong bias toward collaboration and ability to work effectively in a cross-functional &dispersed team
● Positive attitude, self-starter, and high emotional intelligence (EQ)
● Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders
● Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.