At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!
As a Developer Support Engineer in JFrog you will...
- Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
- Develop scripts in Bash, Python, Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Ability to work in flexible hours and on weekends while needed
To be a Developer Support Engineer in JFrog you need…
- BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
- Customer-facing experience, 3-5+ years.
- Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
- Experience in Linux - Mandatory
- Strong technical software-related debugging skills - Mandatory
- Understanding of Java or other compiled language - Mandatory
- Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
- Experience with networking and reverse proxy (nginx/httpd) - Advantage
- Experience in the DevOps industry - Advantage
- Spanish speaking skills - preferred
WHAT JFROG CAN OFFER…
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $90,000 to $105,000. Base salary will be based on your skills, qualifications, experience and location.
- JFrog embraces hybrid work: 3 days in office / 2 days remote.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!