-
Acquisition & Deployment
- Negotiate and administer vendor, outsource, and consultant contracts and service agreements.
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
-
Operational Management
- Oversee provision of end-user services, including help desk and technical support services.
- Delivery may be through internal providers and external providers, or may be provided directly by the IT Director.
- Ensure the process of IT onboarding is closely aligned with HR onboarding processes.
- Provide day-to-day support for the local office and remote users.
- Support includes LAN support, break/fix, software/hardware upgrades, patch management.
- Anti-Virus management, image management, application installs, user support and training.
- Setup, deployment and manage, and troubleshoot Windows and Mac computers and software, printers and devices, including Android / iPhone/ wireless devices deployment and support.
- Support Office 365, Gsuite, Zoom Environment.
- Troubleshoot wired and wireless network issues.
- Deploy and manage LDAP users and groups.
- Support wired and wireless networks.
- Maintain detailed and up-to-date licenses and hardware/software inventory.
- Set up and support VPN, Confluence, Jira, Gitlab Accounts.
- Assist with the deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure, including phone systems, servers, SAN/NAS storage, switch, VPN,firewall, PCs, operating systems, hardware, software, and peripherals managed by IT.
- Keep current with the latest technologies.
- Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
- Create end-user documentation for IT Self Service.
- Manage Confluence content.
- Bachelor's degree in the field of computer science and at least 5 years related work experience.
- Ability to manage multiple projects simultaneously.
- 3 + years of working experience in supporting mixed fleets of MacOS, Ubuntu and Windows laptop, desktop environments.
- Experience with MDM software, SimpleMDM, fleetsmith, intune or similar.
- Experience with configuration management software, Munki, Ansible, Puppet or similar.
- Experience with monitoring and dashboards software.Grafana,Influx, Prometheus.
- Experience with Ubuntu Desktop/Server, Windows Server, Vmware ESXi, KVM. Docker container technology.
- L2/L3 networking experience with mainstream network equipment brands, such as H3C\Cisco\Aruba\Sonicwall。
- Familiar with bash, powershell, python scripting skills.
- Strong understanding of project management principles.
- Familiar with LDAP. Active Directory, DNS and DHCP.
- Exceptional customer service orientation.
- Excellent written and oral communication skills.
- Excellent interpersonal skills.
- Ability to present ideas in business-centric and user-friendly language.
- Highly self-motivated and directed.
- Fanatical attention to detail.
- Proven analytical, evaluative, and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- A fun, supportive and engaging environment.
- Infrastructures and computational resources to support your work.
- Opportunity to work on cutting edge technologies with the top talents in the field.
- Opportunity to make a significant impact on the transportation revolution by the means of advancing autonomous driving.
- Competitive compensation package.
- Snacks, lunches, dinners, and fun activities.