ABOUT CASA
We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.
ABOUT THE ROLE
This is a hands-on role focused on building and maintaining Casa's vendor network.
You'll spend much of your time identifying, recruiting, onboarding, and supporting service providers across a wide range of home service categories. You'll work closely with our Concierge and Operations teams to ensure we have reliable, high-quality vendor coverage wherever our members need support.
This is not a traditional vendor management role overseeing a large established network. We're looking for someone excited to help build the systems, processes, and relationships that will allow Casa to scale.
WHAT YOU'LL DO
VENDOR SOURCING & RECRUITMENT
- Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more
- Build vendor pipelines in existing and future markets
- Conduct outreach via phone, email, referrals, and local research
- Identify coverage gaps and proactively recruit providers to fill them
- Support vendor acquisition efforts ahead of market launches
VENDOR ONBOARDING
- Own the vendor onboarding process from first conversation through activation
- Collect and verify required documentation including insurance, licenses, W9s, and agreements
- Ensure vendors understand Casa's expectations and operating procedures
- Improve onboarding efficiency and reduce activation time
VENDOR QUALITY & PERFORMANCE
- Monitor vendor responsiveness, reliability, and service quality
- Gather feedback from Concierge teams and members
- Help develop vendor scorecards and performance tracking
- Identify top-performing vendors and opportunities for improvement
- Maintain accurate vendor records and profiles
PROCESS IMPROVEMENT
- Build repeatable workflows for sourcing, onboarding, and vendor management
- Create documentation and SOPs
- Maintain vendor databases and operational systems
- Partner with Operations leadership to improve scalability and efficiency
WHAT WE'RE LOOKING FOR
- Experience in recruiting, vendor management, property management, marketplace operations, or a related field
- Strong organizational skills and attention to detail
- Comfortable making outbound calls and building relationships
- Excellent written and verbal communication skills
- Highly proactive and resourceful
- Ability to manage multiple priorities in a fast-paced startup environment
- Excited to build processes rather than simply follow them
NICE TO HAVE
- Experience working with contractors, vendors, or service providers
- Experience in home services, property management, hospitality, or local marketplaces
- Experience launching new markets or building operational processes
- Familiarity with CRM or vendor management systems