About the job
Key Responsibilities
- Supervise and coordinate daily classification / labeling activities of team members.
- Ensure all team members are up to date on training and latest policy updates
- Provide guidance and support to team members, promoting a collaborative and productive work environment.
- Monitor and evaluate employee performance, providing constructive feedback at least once per week and implementing improvement plans when necessary.
- Ensure compliance with policies and procedures.
- Identify training needs and coordinate with HQ Teams to ensure our Costa Rica site has the necessary support, knowledge and skill to perform with outstanding speed and accuracy
- Foster a culture of teamwork, open communication, and continuous improvement with daily stand up meetings, calibration sessions and feedback.
- Address and resolve conflicts within the team in a timely and effective manner, keeping in mind DVs CORE values PACT (Passion, Accountability, Collaboration, Trailblazing), and upholding all guidance in our company policies and EOR handbook.
- Collaborate with other departments to streamline processes and enhance overall efficiency.
- Track and report key performance indicators (KPIs) to upper management.
Qualifications
- Proven experience in a supervisory or leadership role, minimum 3 years
- Strong communication and interpersonal skills.
- Ability to motivate and inspire a team.
- Excellent problem-solving and decision-making abilities.
- Organizational and time-management skills.
If you are a results-oriented leader with a passion for driving team success, we encourage you to apply for this exciting opportunity!