WHO WE ARE
Popl is defining a new category we call In-Person Go-To-Market.
We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
WHO WE ARE
Popl is building the first In-Person Marketing Platform, replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count.
ABOUT THE ROLE
The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work fast.
You won’t manage a book of business like a traditional CSM. Instead, you’ll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most.
This role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team, and ensuring that technical knowledge flows freely across the team.
WHAT YOU’LL DO
🎯 JUMP IN WHERE IT MATTERS MOST
- Join live customer calls—especially for new accounts that need fast onboarding or setup support
- Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic
- Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time
🔧 ASSIST WITH TECHNICAL SETUPS
- Support CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)
- Help configure Popl for unique customer use cases that require specialized workflows or data logic
- Translate customer requirements into actionable setup recommendations
🧠 ENABLE INTERNAL TEAMS + FUNNEL FEEDBACK
- Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns
- Act as an internal resource for teammates needing support on technical topics or product configurations
- Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs
WHAT WE’RE LOOKING FOR
- 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
- Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace
- Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
- A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering
- Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation
NICE TO HAVES
- Familiarity with Zapier
- Light experience with APIs, JSON, or field-level CRM structures
- Experience supporting sales or marketing tech stacks in startup environments
WHY JOIN US?
- Be part of a rocket-ship startup redefining how professionals connect and grow.
- Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
- Make a measurable impact in a role critical to our long-term success.
- Fully remote
- Competitive salary
- Meaningful equity
- Full insurance & benefits
- Unlimited PTO
- $150 monthly wellness credit
- Constant daily learning
