WHO WE ARE
BUILDING THE AI-FIRST FRONTIER ENTERPRISE.
We are a global technology consultancy with a trademarked, AI-first approach—Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities)
- We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.
- We are robust and resilient (100% independent, 0 debt, founded 2009)
- We are AI-native professionals who invest in what we believe and work as a collective intelligence
- We are positive, courageous and deliver at the leading edge.
YOUR ROLE
As a Lead Design Ops, you will define, scale, and govern the Design Operations practice across multidisciplinary teams, enabling consistency, efficiency, and high-quality design delivery in a modern AI-first environment.
- Define and implement the Design Ops model, including governance, standards, and ownership frameworks
- Establish and scale design systems operations across web, mobile, and desktop platforms
- Build and maintain design tokens, component libraries, and system architecture for cross-platform consistency
- Design and optimize end-to-end workflows, ensuring seamless collaboration between design, product, and engineering
- Create and maintain living documentation systems to support scalability and knowledge sharing
- Define and manage tooling architecture, integrating platforms such as Figma, Storybook, and AI-powered tools
- Leverage AI (Figma AI, Copilot, Cursor) to automate processes and enhance design productivity
- Implement Design CI/CD pipelines, enabling continuous integration between design and development
- Define and track OKRs and KPIs to measure adoption, efficiency, and design quality
- Ensure accessibility standards (WCAG) and design quality benchmarks are consistently met
- Act as a strategic partner to Product, Engineering, and Leadership teams
- Drive alignment and influence without direct authority across distributed teams
WHO YOU ARE
- Proven experience in Design Ops, Design Systems, or UX Operations roles
- Strong experience building and scaling design systems and tokens across platforms
- Hands-on experience with Figma, Storybook, and modern design tooling ecosystems
- Understanding of design-to-code workflows and CI/CD for design systems
- Experience integrating AI tools into design workflows (Figma AI, Copilot, Cursor)
- Knowledge of accessibility standards (WCAG) and inclusive design practices
- Strong understanding of cross-functional collaboration (Design, Product, Engineering)
SOFT SKILLS
- Strong system thinking and strategic mindset
- Ability to influence without authority
- Expertise in documentation and knowledge scaling
- Comfortable making decisions in ambiguous environments
- Strong communication and stakeholder management
AI-NATIVE ENGINEERING (CORE EXPECTATION)
- Use Generative AI coding tools (e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:
- Code scaffolding and refactoring
- Code generation and optimisation
- Test-cases and documentation generation
- Build applications through AI-driven development practices, including:
- AI-assisted debugging and troubleshooting
- Intelligent code completion and pattern recognition
- Automated documentation generation
- Apply prompt engineering best practices for reliable, repeatable engineering outcomes.
- Validate GenAI output (determinism checks, guardrails, fallback logic).
MORE ABOUT PALO IT
OUR CLIENTS INCLUDE SOME OF THE WORLD’S MOST SUCCESSFUL COMPANIES. WE COLLABORATE WITH LEADING ENTERPRISES, NEXT-GENERATION BUSINESSES AND FRONTIER PARTNERS, SHAPING WHAT COMES NEXT, HELPING THEM SCALE AI AND SOLVE COMPLEX BUSINESS AND TECHNOLOGY CHALLENGES.
What We Offer
- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects (including Gen-e2™)
- Knowledge sharing
- Personalized training via PALO IT Academy
- Entrepreneurship & intrapreneurship
For more on our team culture and benefits, check out our careers page https://www.palo-it.com/en/career.