WHO WE ARE
BUILDING THE AI-FIRST FRONTIER ENTERPRISE.
We are a global technology consultancy with a trademarked, AI-first approach—Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities)
- We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.
- We are robust and resilient (100% independent, 0 debt, founded 2009)
- We are AI-native professionals who invest in what we believe and work as a collective intelligence
- We are positive, courageous and deliver at the leading edge.
YOUR ROLE
As a Research Ops & Insights Enablement, you will establish, scale, and govern the Research Ops practice to enable continuous, reliable, and decision-oriented research across the organization. You will build the operational backbone that allows mixed-method research to happen with speed, rigor, and trust, while integrating AI as an accelerator for analysis and synthesis.
- Define and scale the Research Ops model, including governance, standards, workflows, and ownership
- Establish ethical standards, consent practices, research governance, and participant data management
- Build operational systems for continuous discovery and ongoing research programs
- Enable mixed-method research through structured triangulation of qualitative and quantitative signals
- Design and optimize research workflows from intake and prioritization to repository, synthesis, and activation
- Build and maintain the research tooling ecosystem, including platforms such as Dovetail, Maze, Looker, and Hotjar
- Integrate AI-assisted analysis and synthesis, leveraging GPT and automation to accelerate pattern detection, summarization, and insight distribution
- Create scalable systems for knowledge management, taxonomy, tagging, repository quality, and evidence retrieval
- Define and track OKRs and KPIs tied to uncertainty reduction, decision quality, research adoption, and operational efficiency
- Partner with Product, Design, Data, and Engineering to embed research into roadmap and decision-making cycles
- Improve the speed, consistency, and usability of insights across teams
- Act as a strategic enabler for research maturity, helping teams move from ad hoc studies to a trusted continuous-learning system
WHO YOU ARE
- Proven experience in Research Ops, UX Research Operations, Insights Operations, or Research Program Management
- Strong command of advanced mixed methods, including qualitative and quantitative triangulation
- Solid understanding of applied statistics and decision-oriented research interpretation
- Hands-on experience with research repositories and insight platforms such as Dovetail and Maze
- Familiarity with analytics and behavior tools such as Looker and Hotjar
- Experience using AI tools for research analysis, synthesis, and knowledge scaling
- Strong understanding of research governance, ethics, consent, and operational quality
- Ability to design scalable processes that support continuous discovery and democratized research access
SOFT SKILLS
- Strong critical thinking
- Advanced synthesis and pattern recognition
- Excellent stakeholder management
- Strong analytical judgment
- Ability to bring clarity in complex and ambiguous environments
AI-NATIVE ENGINEERING (CORE EXPECTATION)
- Use Generative AI coding tools (e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:
- Code scaffolding and refactoring
- Code generation and optimisation
- Test-cases and documentation generation
- Build applications through AI-driven development practices, including:
- AI-assisted debugging and troubleshooting
- Intelligent code completion and pattern recognition
- Automated documentation generation
- Apply prompt engineering best practices for reliable, repeatable engineering outcomes.
- Validate GenAI output (determinism checks, guardrails, fallback logic)
MORE ABOUT PALO IT
OUR CLIENTS INCLUDE SOME OF THE WORLD’S MOST SUCCESSFUL COMPANIES. WE COLLABORATE WITH LEADING ENTERPRISES, NEXT-GENERATION BUSINESSES AND FRONTIER PARTNERS, SHAPING WHAT COMES NEXT, HELPING THEM SCALE AI AND SOLVE COMPLEX BUSINESS AND TECHNOLOGY CHALLENGES.
What We Offer
- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects (including Gen-e2™)
- Knowledge sharing
- Personalized training via PALO IT Academy
- Entrepreneurship & intrapreneurship
For more on our team culture and benefits, check out our careers page https://www.palo-it.com/en/career.