MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding https://www.getmaintainx.com/newsroom/maintainx-raises-150m led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 https://www.getmaintainx.com/blog/maintainx-named-to-2025-forbes-cloud-100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
We are seeking a Principal Technical Program Manager to drive our most complex, cross-functional engineering initiatives. You'll own a portfolio of programs spanning Core product, AI/ML, Platform, Infrastructure, and Enterprise — operating as a peer to our senior engineering leaders and influencing without direct authority. This is a senior individual contributor role.
What You’ll Do
- Own end-to-end execution of company-critical programs that span Core product, AI/ML, Platform, Infrastructure, and Enterprise teams.
- Lead design and delivery of highly complex initiatives in ambiguous or new technology areas; make tradeoffs across scope, quality, timing, and architectural debt.
- Establish OKRs, KPIs, and the operating rhythm (planning, reviews, retros, exec updates) that keep a fully distributed engineering org aligned and shipping.
- Surface cross-team risks early, provide escalation management, and steer teams away from prior failure patterns.
- Create scalable mechanisms and methodologies that hold up as the engineering org grows.
- Author strategy narratives, program plans, and exec memos; present to leaders two and three levels above with the clarity expected at the principal level.
About You
- 10+ years managing technical programs across cross-functional engineering teams.
- 3+ years operating at a principal or staff level driving multi-org programs.
- Experience leading complex programs in at least three of: infrastructure or platform, AI/ML, consumer or frontline products, and enterprise/B2B.
- Experience defining KPIs and SLAs and reporting program outcomes to executive leadership.
Preferred Qualifications
- Experience shipping AI/ML-powered products or working with foundation models.
- Experience scaling platform or infrastructure teams through hypergrowth.
- Experience supporting an upmarket motion to Fortune 5000 customers.
- Track record authoring strategy narratives and exec memos that drive decisions.
- Demonstrated track record of using AI tools (Claude, ChatGPT, etc) to scale your own throughput as a TPM.
What’s In It for You
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take-what-you-need PTO and flexible work culture.
- A Work Culture where:
- You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
About Us
Our mission is to make the lives of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.
#LI-Remote
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.