Operations Manager - L3

Role & Responsibilities Own day-to-day on-site operations for assigned cohorts/programs: monitor SLAs, resolve exceptions, and ensure timely delivery of learner services. Define, measure, and drive KPIs (attendance, completion, placement pipeline metrics); create weekly/monthly dashboards and take corrective actions. Lead and coach a small operations team — set priorities, distribute work, and sustain a high-quality, scalable service model. Partner with cross-functional teams (Academics, Placement, Sales, Finance) to implement process improvements and enable smooth handoffs. Manage vendor relationships and third-party services; negotiate scope, SLAs, and ensure compliance with agreements. Conduct root-cause analysis for operational gaps and implement standardized SOPs, checklists, and audit mechanisms to reduce errors and rework. Skills & Qualifications Must-Have 3+ years of hands-on operations or program-management experience (education/edtech, BPO, logistics, or high-volume service operations preferred). Proven track record of meeting SLA/KPI targets and driving process improvements with measurable impact. Strong stakeholder management and communication skills; comfortable coordinating with cross-functional partners and senior leadership. Preferred Experience managing on-site teams and vendor relationships in India. Proficiency in data reporting tools (advanced Excel/Google Sheets; basic SQL or BI exposure is a plus). Benefits & Culture Highlights High-impact role in a mission-driven, learner-centric environment with strong growth exposure. Collaborative, metrics-driven culture that values continuous improvement and ownership. Opportunities for leadership development and cross-functional rotation as the business scales. How to Apply: If you are a disciplined, data-driven operations professional who thrives in fast-paced, on-site environments and is excited to improve outcomes for learners, we encourage you to apply.