Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

We're looking for an Events Producer to help deliver Intercom's most important brand events across North America and Europe. You'll join a small, high-performing team that creates memorable experiences showcasing Fin's product innovation and Intercom's leadership in AI.

In this role, you'll partner closely with senior producers to bring events to life—from planning through onsite execution. You'll own key workstreams, collaborate across Marketing and GTM teams, and help deliver exceptional experiences that drive both brand awareness and business impact.

This is an exciting opportunity for someone who thrives in a fast-paced environment, loves solving logistical puzzles, and is eager to grow their event production expertise while working on high-profile programs.

What will I be doing?

Produce and execute Intercom's brand events, including hosted experiences, product launches, conferences, and pop-ups
Own event planning and execution across assigned workstreams, including venue coordination, vendor management, budgets, production logistics, and run of show
Support the delivery of hybrid events with both in-person and livestream experiences
Partner cross-functionally with Product Marketing, Content, Communications, Sales, Customer Success, and R&D teams
Coordinate with production vendors and agency partners to ensure seamless execution
Manage attendee experience, registration, ticketing, speaker logistics, and event operations
Help maintain production timelines, budgets, and project plans across multiple concurrent events
Track event performance and contribute to post-event reporting and learnings
Support flagship programs such as Pioneer and other strategic company events
Help build scalable event processes, documentation, and production playbooks
Travel up to 30% to support onsite event execution

What skills do I need?

3+ years of experience producing live events, conferences, field marketing events, or brand experiences
Experience managing event logistics from planning through onsite execution
Familiarity with live event production, including AV, staging, run of show, and vendor coordination
Experience working with external vendors, venues, and production partners
Strong project management skills with the ability to prioritize multiple deadlines
Experience collaborating across cross-functional teams
Familiarity with registration, ticketing, and event technology platforms
Excellent organizational skills and attention to detail
Calm under pressure with a proactive, solutions-oriented mindset
Strong communication skills and a passion for creating exceptional attendee experience

Bonus skills & attributes

Experience producing B2B marketing events or conferences
Experience working at a SaaS or technology company
Experience supporting hybrid or livestreamed events
Familiarity with AI tools that improve event planning, production, or content creation
Experience with event platforms (e.g. Cvent, Splash, Bizzabo, Goldcast, or similar)
Multilingual (French or German)

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $118,00 - $141,900 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.