Who we are

As a Sr. Programmatic Account Manager at DV, you will be the primary point of contact for client’s post-sale. You will oversee the execution and performance of both pilot and business-as-usual (BAU) campaigns, ensuring a seamless client experience, strong campaign results, and continuous growth through upselling opportunities.

You’ll work closely with Sales and Presales teams to deliver a cohesive customer journey and act as the voice of the client within DV Scibids.

What You'll Do

On a day-to-day basis, your responsibilities will specifically include:

Campaign Management
- Leveraging Scibids AI technology, manage Pilot campaigns during testing phase & BAU campaigns after client is scaled.
- Monitor and troubleshoot campaign setup and performance within DSPs and ensure campaigns run effectively and smoothly.
Client Communication & Relationship Building
- Be the main point of contact for assigned clients, providing day-to-day support.
- Maintain consistent client communication to ensure satisfaction and address any questions or concerns.
- Provide general education, campaign insights and performance recommendations regularly.
Internal Collaboration
- Collaborating closely with the Pre-Sales team on net new clients to help ensure seamless onboarding and enhancing campaign setups.
- Working with the Scibids solutions team to get answers, debug issues and solve potential roadblocks.
- Liaise with internal Scibids and DV stakeholders like Sales and Client Partner teams.
Reporting & Analysis
- Lead performance impact review sessions, campaign wrap-ups & standard reporting, proving the ROI of Scibids & why we are a focal point of their plan.
- Analyze key performance metrics and provide strategic optimization suggestions and new ideas based on results.
Upselling & Growth
- Strategize & upsell to grow and develop existing client business and win net new business.
- Contribute to the scaling of successful pilots into BAU engagements and identify opportunities for campaign expansion and recommend new insertion orders.
- Introduce clients to new Scibids product features and enhancements.

Who You Are

Preferred qualifications:

Professional experience (3 to 5 years) in programmatic trading, analytics or customer success/account manager team in the programmatic space.
Has experience in the DSP DV360, and at least one of these The Trade Desk, Meta & Google Ads.
Fluency in English required.
Strong written and verbal communication skills.
Detail-oriented with an ability to prioritize projects/tasks simultaneously and to completion.
A can-do attitude to provide energy, drive and enthusiasm.
Ambition to grow your career as the team scales.