Who We Are

Overview

If you love hands-on troubleshooting, take pride in clean device logistics, and thrive in an environment where every day brings something new — a stage-managed all-hands one hour, a deskside fix the next, a Slack ping from an exec the hour after — this role is built for you. You'll own end-user devices and shared equipment across the Americas, drive every request to resolution within SLA, and work side by side with a global Corporate Systems team across EMEA and APAC — learning from senior engineers and contributing to a service that quietly powers a public company.

Key Responsibilities

Deliver hands-on deskside support at NYC Global HQ — serve as the primary onsite technician for hardware, software, networking, and peripheral issues across every department in the building.
Run AV for live events at NYC Global HQ — set up, operate, and troubleshoot AV for all-hands meetings, town halls, executive briefings, and company events; serve as the technical lead behind the scenes for live productions at HQ.
Deliver white-glove support to C-level executives and senior leadership — provide rapid, discreet, and reliable resolution of technology needs for the executive team across devices, conferencing, and collaboration tools.
Supporting IT hardware logistics for the Americas — manage the full lifecycle of end-user devices including procurement coordination, inventory tracking, computer refreshes, asset tagging, shipping, and decommissioning across U.S. offices.
Support the Onboarding of new hires through IT orientation — run IT orientation sessions for incoming employees, hand off provisioned devices, walk new hires through core tools and access, and make sure their first-day experience is smooth and welcoming.
Keep conference rooms meeting-ready — ensure every room’s AV and collaboration stack (displays, cameras, mics, codecs) is standardized, operational, and ready the moment a calendar invite lands; monitor and resolve issues before users notice them.
Drive tickets to resolution — triage, prioritize, and close incoming requests within SLA; surface recurring issues and turn them into permanent fixes and knowledge base articles.
Collaborate with the global Corporate Systems team — partner with regional IT colleagues across EMEA and APAC to align on standards, share knowledge, and support cross-regional initiatives and escalations.
Maintain office equipment and shared peripherals — install, configure, troubleshoot, and proactively service printers, conference room AV, and other shared office devices and equipment at HQ.

Qualifications

2–4 years of hands-on IT support experience in a corporate environment.
Strong troubleshooting skills across macOS and Windows OS — must.
Experience managing hardware logistics — device lifecycle, inventory, asset management, shipping — must.
Hands-on experience maintaining and troubleshooting printers and office peripherals — must.
Experience supporting and operating conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams) — must.
Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent) — must.
Experience running IT onboarding and new hire orientation — advantage.
Experience with Google Workspace end-user support — advantage.
Experience with MDM platforms (JAMF, Workspace ONE) — advantage.
Experience with Okta or similar identity platforms — advantage.
Strong interpersonal and communication skills — comfortable working directly with senior executives and cross-functional stakeholders.
Self-starter with a proactive, service-first mindset and strong attention to detail.
Ability to manage competing priorities in a dynamic, high-energy environment.

Travel Requirement

This role may require occasional travel to regional U.S. offices to support IT-related matters.

The successful candidate’s starting salary will be determined by a number of non-discriminatory factors, including qualifications for the role, level, skills, experience, location, and internal equity relative to peers at DV. The estimated salary range for this role, based on the qualifications set forth in the job description, is between $77,000-$131,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description as posted

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!